Not That I'm Complaining

#powerofcomplaining


Have I told you that I have mastered the art of complaining? Ever since I landed on this job that requires direct interface with external parties, I was introduced to the legalities of complaining. If a supplier wasn’t able to deliver a quality good, one [that happens to be me], should not hesitate to [brace yourself] complain.


Yes, this has been my career and I’m doing really good at it. I must say that I became some sort of impatient. Really. A simple bad service makes me go enraged. And when I’m faced with extreme emotions, I pour it out through words. I write… hate emails. Within work, I have actually sent quite a number of hate emails. In my personal life, I have sent just a couple. And only one dared to respond to my outrage.


Yesterday, I was actually glad to receive an apology and a make-up resolution from Jollibee. About an hour after I sent the email, the branch I was complaining about called me up and asked for my address so they could send me a new burger. And that’s to replace the patty-less burger I had for a take out that afternoon.


I found it impressive. I wasn’t really expecting that feedback@jollibee.com.ph would work. It’s the first time that I actually received a good response from the 2 hate emails that I sent out. I’m happy to see someone/something to accept a defeat or mistake and actually do something about it. Talk about customer service. I do hope firms would understand its real essence. 

My Dogs Know Me Too Well

It was past 11pm when I arrived home the other day. I forgot to bring my key with me. The doorbell was unplugged due to annoying practice of regularly buzzing it for no reason by the street children. There was no housemaid to open the doors for me while the rest of the family members were already in their bedrooms with their TVs on. My phone's run out of battery while my other phone didn't have credit. To interchange the sim cards would be the last option, because that time, I was hoping that our dogs would help me call the attention of the people inside our house to open the doors for me. I hoped that they would bark in chorus when I tried knocking on the gate, but they didn't. They know me too well even when I only stay in the house 5 to 8 times a year. Aww. :)