Saturday, April 21, 2012

Not That I'm Complaining

#powerofcomplaining


Have I told you that I have mastered the art of complaining? Ever since I landed on this job that requires direct interface with external parties, I was introduced to the legalities of complaining. If a supplier wasn’t able to deliver a quality good, one [that happens to be me], should not hesitate to [brace yourself] complain.


Yes, this has been my career and I’m doing really good at it. I must say that I became some sort of impatient. Really. A simple bad service makes me go enraged. And when I’m faced with extreme emotions, I pour it out through words. I write… hate emails. Within work, I have actually sent quite a number of hate emails. In my personal life, I have sent just a couple. And only one dared to respond to my outrage.


Yesterday, I was actually glad to receive an apology and a make-up resolution from Jollibee. About an hour after I sent the email, the branch I was complaining about called me up and asked for my address so they could send me a new burger. And that’s to replace the patty-less burger I had for a take out that afternoon.


I found it impressive. I wasn’t really expecting that feedback@jollibee.com.ph would work. It’s the first time that I actually received a good response from the 2 hate emails that I sent out. I’m happy to see someone/something to accept a defeat or mistake and actually do something about it. Talk about customer service. I do hope firms would understand its real essence. 